Eligibility for Refunds

Refunds may be considered under the following circumstances:

1. Service Errors: If we fail to deliver the service as promised due to an error on our part.
2. Application Denial with Denial Protection: If your application is denied by the relevant government authority and you have purchased Denial Protection, a refund may be granted.
3. Duplicate Payments: If a duplicate payment is made for the same service, we will refund the duplicate amount upon verification.

Non-Refundable Cases

Refunds will not be issued in the following situations:

1. Government Decisions: We are not responsible for the outcome of your application. Refunds are not available if your application is denied by the government authority, unless you have purchased Denial Protection.
2. Change of Mind: Once we begin processing your application, refunds cannot be issued if you change your mind or decide not to proceed.
3. Incorrect Information Provided: If the application is rejected due to incomplete, inaccurate, or fraudulent information provided by you, no refund will be issued.
4. Failure to Provide Requested Information: If you fail to provide additional information or documentation requested by the government authority or us, resulting in application rejection or cancellation, no refund will be granted.
5. Delays Beyond Our Control: If the processing of your application is delayed due to events outside our control (e.g., government backlogs or unforeseen technical issues), we will not issue refunds but will make reasonable efforts to expedite the process.

Subscription-Based Services

If you have subscribed to recurring services:

1. Refunds are available for cancellations made before the service period begins.
2. Refunds are not applicable for subscriptions already utilized or partially completed.
3. You are responsible for cancelling subscriptions to avoid automatic renewals. Refunds will not be issued for failure to cancel on time.

Refund Request Process

To request a refund, you must:

1. Contact Customer Service: Send a written request to our customer service team at support@evisa-russia.com.
2. Provide Supporting Details: Include your application reference number, payment receipt, and a clear explanation of the reason for your refund request.
3. Verification: We may request additional information or documents to verify your claim.
4. Response Time: Refund requests will be reviewed and responded to within 7-10 business days.

Refund Method and Processing Times

1. Refunds will only be issued using the original payment method.
2. Processing times may vary depending on your payment provider or bank, and we cannot control delays caused by third-party payment processors.
3. Any applicable transaction fees or currency conversion fees charged by your payment provider will not be reimbursed.

Liability Limitation

1. Refunds are the only remedy available for disputes arising from service errors or eligible circumstances.
2. Our liability is strictly limited to the amount paid for the service. We are not liable for indirect, incidental, or consequential damages, including missed travel opportunities or other associated costs.

Amendments to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time to reflect changes in our services, legal requirements, or business practices. Any updates will take effect upon publication on our website. Continued use of our services indicates acceptance of the revised terms.