Welcome to our website. By accessing or using our services, you agree to comply with and be bound by these Terms of Use and Conditions. Please read them carefully before proceeding. If you do not agree to these terms, please discontinue use of our website and services immediately.

Information and Website Services

The present website can only be used by adults (you must be at least 18 years old) and have the legal capacity to enter into binding agreements as per the laws of your country of residence.

Therefore, if you do not have the required legal age under the applicable laws and regulations of your country, please do not visit or use this website. In this sense, the Company reserves the right to block access to this website, without prior notice, to Users who do not comply with this requirement.

This website offers:

Information, among others, about Travel Authorisation process, the eligibility requirements of foreign nationals to be admitted to travel to the Country. This information is based on official information provided by the Government.

Professional assistance services in submitting Travel Authorisation forms before the Government in order for foreign nationals to visit the Country (hereinafter, “the Services offered”). The Services offered are private and therefore are not affiliated with, owned or operated by the Government or any government agency. Hiring the Services offered are subjected to the mandatory acceptance of these Terms and Conditions

Rules of Conduct

The User must use this Website, its content, and services in accordance with the present Terms of Use, the currently applicable laws and regulations, common decency, morality, and public order at all times. In particular, but without limitation, the User shall not:

Hire the Services offered if you do not meet the required legal age and have the legal capacity to contract according to applicable laws and regulations of your country.

Make inappropriate or illicit use of our website content, as well as the information about the Services offered and/or use it to engage in illegal activities or those harmful to the interests or rights of the Company and/or of third parties;

Restrict or prevent any other User from using and enjoying this website;

Copy, distribute or modify any part of this website without prior written authorisation from the Company with or without commercial purposes

Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content or that enforce limitations on the use of the website;

Send or disseminate information, codes, or content that could reduce, harm, disturb or impede any User’s access or normal use of this website and/or damage or harm equipment belonging to the Company (like servers or networks connected to the website) or to other Users. This includes but is not limited to malware, viruses, logic bombs, etc;

Breach the Company’s intellectual property rights, this includes but is not limited to, use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose any content of this website, without prior written authorisation from the Company.

Breach third parties’ intellectual property rights in connection to the access or use of this website.

The access of a User who does not comply with these Terms of Use may be blocked and/or suspended at any time and without prior notice in order to maintain the quality, security, and availability of the present website.

Services We Provide

1. We offer professional assistance with travel document applications, including visas and travel authorizations for travel to Russia.
2. Our services are provided by a private entity and are not affiliated with any government agency. Approval of applications is solely determined by the relevant Russian government authorities. We do not influence their decisions or guarantee approval.

User Obligations

By using our website and services, you agree to:

1. Provide accurate, current, and truthful information during the application process.
2. Respond promptly to requests for additional information or documentation.
3. Use the website and services responsibly, refraining from any activity that could harm the website, other users, or third parties.
4. Respect all intellectual property rights associated with our website and services.

Prohibited Actions

• Submitting false or fraudulent information.
• Copying, reproducing, or distributing website content without authorization.
• Introducing harmful software, including malware, viruses, or similar threats.
• Circumventing or disabling website security features.
• Engaging in any activity that violates applicable laws or regulations.

Non-compliance with these obligations may result in termination of services, legal action, or restricted access to the website.

Fees, Pricing, and Payments

• Fees for services will be clearly displayed during the application process.
• Payment must be made using authorized methods, such as credit or debit cards.
• Users are responsible for any applicable taxes, currency conversion fees, or transaction charges.
• Additional charges (if any) will be communicated prior to payment.

Refund Policy

Refunds are governed by our Refund Policy, which forms part of these Terms of Use and Conditions.

• Refunds may be granted in specific cases, such as errors on our part or if Denial Protection was purchased and the application is denied.
• Refund requests must follow the procedures outlined in the Refund Policy.

Subscription Services

• If you subscribe to ongoing services, subscriptions may auto-renew unless cancelled before the renewal date.
• Subscriptions can be managed through your account or by contacting our customer service team.
• Refunds for subscription services are subject to our Refund Policy.

Limitation of Liability

• We are not responsible for decisions made by Russian government authorities, delays caused by third parties, or events beyond our control.
• Our liability is strictly limited to the fees paid for the services directly provided by us.
• We are not liable for indirect, incidental, or consequential damages, including missed travel opportunities or additional costs incurred.

Privacy and Data Protection

• Personal data collected during the application process will be handled in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy.
• By using our services, you consent to the collection and processing of your personal data as outlined in our Privacy Policy.
• Your data may be shared with third parties only as necessary to process your application or as required by law.

Events Beyond Our Control (Force Majeure)

We are not liable for delays, interruptions, or service failures caused by events outside our reasonable control, including but not limited to:

• Natural disasters, pandemics, or extreme weather conditions.
• Government actions or restrictions.
• Cyberattacks, technical failures, or server outages.
• Labor disputes or third-party service interruptions.

We will take reasonable steps to minimize disruptions.

Intellectual Property

• All content on this website, including but not limited to text, graphics, logos, images, and software, is protected by intellectual property laws.
• Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
• Access to this website does not transfer any ownership or grant any license to use the intellectual property without our prior written consent.

We will take reasonable steps to minimize disruptions.

Dispute Resolution and Governing Law

• These Terms of Use and Conditions are governed by the laws of England and Wales.
• Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in England and Wales.

Termination of Services

• We reserve the right to terminate or restrict your access to our services if you breach these Terms of Use and Conditions.
• No refunds will be issued in cases of termination due to fraudulent activity, misconduct, or failure to comply with these terms.

Updates to Terms of Use and Conditions

We may update or amend these Terms of Use and Conditions at any time to reflect changes in our services, legal requirements, or operational needs.

Continued use of our website or services after updates are published constitutes acceptance of the revised terms.